http://help.rocksoft.com.my/ Stay up to date with your support desk announcements! en-us Saeven|CRM Helpdesk help-central_at_rocksoft_dot_com_dot_my http://help.rocksoft.com.my/ ==== DELAYED to 21st Sept, 08 Sunday 0100 hours (GMT +8) === Dear Valued User, on 14th Septembr, 08 Sunday 0100 hours (GMT +8) we will conduct mysql upgrade on all linux server to version 5.0. we will no longer support mysql 4 and so far we can confirmed that all sites will work ok on version 5 as we have checked. We will update the status later, feel free to comment or ask anything by emailing support@rocksoft.com.my Thank You Mon, 15 Sep 08 04:45:26 +0800 http://help.rocksoft.com.my/ Dear Valued Customers, Please note that we will bring all of our products and services under new branding "RockSoft Server Consultancy". Our new website is http://rocksoft.com.my and help central is at http://help.rocksoft.com.my Please view our new email addresses at: http://rocksoft.com.my/contacts.php For malaysian user,any payment to our bank account still accepted until we announce new bank account number under RockSoft Sdn. Bhd. Any price change according to our new website will not affect existing customers. you will still enjoy old lower pricing with a lot more extra features to come. Thank You Sun, 24 Aug 08 07:55:18 +0800 http://help.rocksoft.com.my/ Hello, the server Linux SRV1 was down just now. but we have rebooted it and everything works fine again. Cause: Some user web script has make the server hang. Resolution: Bad script removed and involved user has been warned Thank You Tue, 15 Apr 08 23:40:39 +0800 http://help.rocksoft.com.my/ Dear Valued Customer, We have updated our affiliate system to more be more attractive for you: payout holds: 7 days after referral sales confirmed percentage: 30% percent recurring commission, recurring means every time that user renew his package capped to USD 200 max per sale kindly register your affiliate id by logging to our website http://e-Ruang.com if you haven't done so. User that has USD 50 minimum from referral sales may withdraw that amount by sending request to billing@e-ruang.com. You may also use any of this amount to pay invoice/buy more of our services. Referral ID/account will only be active if you currently have any active service under our website and it must continue to be active in order for you to continuously able to receive recurring commission every time a user renew their package. More banner will be uploaded within 48 hours for your usage, get it by logging to our site and go to affiliate system menu. thank you Sat, 12 Apr 08 02:42:51 +0800 http://help.rocksoft.com.my/ =========================================== NOTE: This issue have been sorted out, please submit ticket if anything +++++++++++++++++++++++++++++++++++++++++++ hello, every users in SRV1 will find that their website is currently down. this is due to apache webserver giving unexpected issue. we are working into solving this right now and it will be fixed shortly. kindly wait for an update. thank you Support Department Thu, 28 Feb 08 13:58:59 +0800 http://help.rocksoft.com.my/ Dear Valued Customers, We are going to change ALL Linux/Windows Servers SMTP mail server port from 25 to 26. Please keep noted that we also enable port forwarding which mean , you can use both port 25 or 26 but if port 25 is not connecting while sending mail, port 26 is definitely needed by your mail setting. we need to do this becasue the largest ISP in Malaysia, TM is blocking this port 25 starting from 15th January 2008. so starting on 1 AM 15th january 2008 GMT +8, everyone on our Linux Servers need to change their email client setting to connect to port 26, not 25 anymore. please learn how to do it at below article link: http://help.e-ruang.com/index.php?tsrc=knowledgebase&act=144&category=C10 here is what TM ISP say: "Telekom Malaysia Berhad (TM) wishes to inform you about it's initiative in combating spam in its Internet Protocol (IP) network to improve our quality of service. Recently, many anti-spams, organizations have blacklisted a large number of IP addresses from TM's network. Due to this many customers have been unable to send emails from their mail server to companies, which are using databases from the abovementioned anti-spam organizations. These spamming activities by a small group have affected a large number of our customers, regardless of the nature of their usage. Therefore, TM is taking immediate action to address this issue where effective 15 January 2008, TM will block OUTBOUND Simple Mail Transfer Protocol (SMTP) traffic or port 25 for all outgoing e-mails from dynamic IP addresses. " Wed, 23 Jan 08 22:01:18 +0800